In February 2019, it was announced that the company would offer paid holiday and guaranteed wage rates. The busiest day of the year fell on 30 November, when Hermes processed 1.9 million parcels, exceeding 2017's total of 1.6 million items handled in a single day.
During December 2018, the company processed 39.5 million parcels. In January 2019 Hermes confirmed that the peak period of 2018 was its busiest to date. In September 2018 the national children's charity CHICKS announced that Hermes had signed a partnership agreement, pledging its support to the charity. The addition of these vehicles resulted in Hermes winning the GreenFleet Award for Private Sector Fleet of the Year (Medium to Large) in November 2018. Hermes also added a fleet of 100% electric vehicles to its operation in October 2018. Hermes introduced a fleet of HGV units running on 100% renewable bio methane fuel (UK). In July 2018 Hermes was awarded Digital Team of the Year at the Computing awards. In August 2017 the group launched their largest parcel sorting hub in Rugby, Warwickshire, to increase network capacity. In 2017 Hermes won several awards, including the Operational and Compliance Excellence Award at the Motor Transport Awards, the Courier Team of the Year Award from the Institute of Couriers, the award for the Operations (Large) category at the Logistics Awards, and the award for the Customer Experience Champion at the UK Contact Centre Awards. However the '.uk' URL continued to be used until rebranding as Evri. The myHermes brand was launched in May 2009, and retired in October 2018. In the UK, Hermes, rebranded as Evri from March 2022, provides a delivery and collection service, formerly known as myHermes, for small and medium-sized enterprises and members of the public via doorstep collection and its "Hermes ParcelShops" which are within convenience stores. A Hermes delivery truck in the United Kingdom (2020)
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