USING IMAIL UPDATE
Replying directly to the ticket email alert with ticket fields and corresponding ticket values that you would like to update
You can edit existing tickets using emails in the same two ways mentioned in the 'Add comments to a ticket using emails' section. Send an email to Don't forget to add a single dot at the end of your email to ensure subsequent texts (like email signatures) are not included. You can add a comment to tickets using emails in two ways: The example email above will create the following ticket: The same applies to the Comment field when editing a ticket. You can use Firebase Authentication to sign in a user by sending them an email containing a link, which. This ensures that any subsequent text in the ticket description is not included, such as an email signature. Authenticate with Firebase Using Email Link in Android. To change this field, the relevant line in the email should read as follows: Assigned to: amandapįor example, Send to: Ticket created via emailĪ single dot on its own line after the 'Description:' indicator will mark an end. The 'Assigned to' field can only accept a user's username. The 'Permission type' field can accept the following values: 0 (No permission), 1 (Private), 2 (Public) The 'Priority' field can accept the following values: 1 - 5 (1 as the highest priority) If you want to provide specific values to your ticket fields (including custom ticket fields), you can use the following syntax in the email body: The subject of your email will become the ticket title, and the content of your email will become the ticket description.
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